Learning Objective: This exercise will help students understand the complexities of change in organizations.

Task: A requirement that all students room with someone in the same major.

Procedures: Decide what individuals and groups are involved in the change process.

Student 1: Bachelors in business administration (Management)

Student 2: Bachelors in business administration (Management)

Lewins process of organization change (Figure 16.1):

• Old State
• Unfreeze (awareness of need for change)
• Change (movement from old state to new state)
• Refreeze (assurance of permanent change)
• New State

Seven Keys to successful change:

1. Recognition of a need for a change
2. Selection of task redesign as a potential intervention
3. Diagnosis of the work system and context
4. Cost-benefit analysis of proposed changes
5. Go/no-go decision
6. Formulation of the strategy for redesign
7. Implementation of the task changes
8. Implementation of any supplemental changes
9. Evaluation of the task redesign effort

main question : How to deal with resistance to change?