Learning Objectives

After reading this chapter, you will be able to answer the following questions:

2-1 What are business processes? How are they related to information systems?

2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?

2-3 Why are systems for collaboration and social business so important, and what technologies do they use?

2-4 What is the role of the information systems function in a business?