Learning Outcomes:

1.2 Communicate better, knowing that good communicators make better managers and that communication is a dynamic process basic to individuals and organizational life.

2.1 Perform all communication abilities, including thinking, writing, speaking, listening, and assessing the technology.

3.1 Analyze effective business letters, memorandums, and case studies.

Assignment Structure:

	Type	Marks
Assignment-1	Part 1	8
	Part 2	7
Total		15

Assignment Question(s):

Part 1 (8 Marks)

Assess a Recent Difficult Conversation

Think about a recent difficult conversation you had. Ideally, select a conversation that occurred in the workplace or at school. Based on this conversation, do the following:

Summarize the conversation in one paragraph. (2 Marks)

Evaluate your and others performance in terms of assuming the best in one another, staying calm, finding common ground, disagreeing diplomatically, avoiding exaggeration and either/or approaches, and sharing all stories (including a shared story). (2 Marks)

Describe three ways you would approach the conversation differently if you did it over again. (2 Marks)

Assuming you had the conversation again, what are three questions you would ask to invite a learning stance? (2 Marks)