Learning Page 49 ASSESSMENT TASK 5 Part 2 It is two months since you have listed Monica's property and still the unit has not been sold. The tenant has vacated the property and you have had some interest displayed by potential buyers who have inspected the property but they have not made an offer. Monica arrives as your office angry and upset. She tells you that you have not done enough to properly market and sell the property and that she is going to go to another agency. She believes that she is entitled to a refund of all advertising costs as you have provided adequate service. You need to demonstrate how you will deal with the situation to ensure that Monica's concerns are dealt with effectively. In doing so you must