Question: Legacy carriers ( e . g . , Delta ) tend to score fairly high among most competitive elements in the airline industry, including different

Legacy carriers (e.g., Delta) tend to score fairly high among most competitive elements in the airline industry, including different seating class choices (such as business class, economy comfort, basic economy, and so on); in-flight amenities such as Wi-Fi, personal video console to view movies or play games, complimentary drinks and meals; coast-to-coast coverage via connecting hubs; plush airport lounges; international routes and global coverage. In contrast, the low-cost airlines (e.g., SWA) tend to hover near the bottom of the strategy canvas, indicating low scores along a number of competitive factors in the industry, with no assigned seating, no in-flight amenities, no drinks or meals, no airport lounges, few if any international routes. A relatively lower cost structure goes along with a generic low-cost leadership strategy. Now look at JetBlues value curve. How would you define JetBlues value curve? (please circle the correct answer)

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