LESSON CHALLENGE Multiple choice. Indicate the correct answer for each question. 1. Ensuring the client's comfort during the service describes which service essential? a. Create b. Consult c. Connect d. Complete 2. All of the following are things to keep in mind during the Create service essential, EXCEPT: a, make the education process fun c. introduce each technique as quick and easy b. prebook your next appointment d. document products and services discussed with the client 3. A strategy practiced during the Create service essential is called Show, Tell and: a. Go c. Teach b. Sell d. Complete 4. Which of the following statements could be used when making a recommendation to describe a benefit of a product? a. This product will increase shine. c. This brush is made of natural bristles. b. This product contains almond oil. d. This product is developed with vitamin E. 5. Select the description that could identify a feature when recommending a product? a, reduces frizz c. natural bristles b. added volume d. protects and relaxes 6. The following strategies all help the client feel they've had an exceptional experience, EXCEPT: a, providing knowledge c. offering additional food and drinks b. not suggesting add-on services d. using various relaxation techniques 7. Examples of topics to avoid when talking with the client include all of the following, EXCEPT: a, money c. politics b. religion d. lifestyle 8, How much time should be spent talking about yourself during the client's salon visit? a, not at all c. only when asked b. not too much d. every chance possible