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Exponential smoothing is a form of weighted averaging. True or False True False The term capacity is the upper limit on the workload an operating unit can handle. True or False True False The basic EOQ model assumes that the demand varies widely throughout the year. True or False True False Responsiveness is a dimension of quality that only applies to services, not products. True or False True False Capacity decisions are always long-term decisions. True or False True False Performance and special features are both considered to be dimensions of product quality. True or False True False Forecasting techniques that are based on time series data assume that future values of the series will duplicate past values. True or False True False The Delphi approach involves the use of a series of questionnaires to achieve a consensus forecast True or False True False Efficiency is defined as the ratio of actual output to effective capacity. True or False True False