Let$$s think about this. First, does it make sense for us to use teams? If so$,$ what kind of teams should we use: traditional work groups with little autonomy who report to managers or self$-$managing teams that have complete authority to make decisions and solve problems on their own? In other words, if we go with teams, do we get a little bit wet, or do we jump all the way in the water? Also, what should the teams look like $($i$.$e$.,$ who should be on the teams$)?$ If not teams, why not, and how do we run our customer service centers better?