Question: Let us consider a scenario in which the end-users are specifically a group of 20 technical support staff in a software company. You are a

Let us consider a scenario in which the end-users are specifically a group of 20 technical support staff in a software company. You are a training expert who needs to get them up to speed on the latest update (version) of the company's popular anti-virus program. This will allow them to answer any technical support questions that customers may have regarding the latest version of the software program. What effective training strategy or strategies would you recommend? How would you ensure minimizing downtime in answering technical support calls? Support your answers with examples and peer reviewed sources

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