Let’s assume that you are a graduate of Saint Leo University’s BS degree program in health care administration. You have been hired by Savannah General Hospital. The managers of the hospital have been reading literature on how to improve patient safety in hospitals. They come to you and give you an important assignment. They say to you, “We seem to be stuck in the old paradigm where doctors, nurses and hospitals are reluctant to come forward and report medical errors. However, recent surveys by our accreditation agency say that our hospital has a below average safety record. We need to improve that safety record. What do you think we should do?

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