Let's correct the order for escalation to vendor support: Obtain specific details of the issue, software and hardware information, and diagnostic tests: Start by gathering all relevant information about the issue. Step: 1 Identify the vendor technical support contact details: Find out who to contact at the vendor's support team. Step: 2 Obtain partner identification details: Ensure you have the necessary identification for vendor support. Step: 3 Raise a support ticket in the internal service desk system to track the request: Document the issue internally. Step: 4 Raise a support ticket in the vendor service desk system: Log the issue with the vendor. Step: 5 Estimate the vendor expected response time based on the Service Level Agreement and communicate this to the internal client: Inform your client about the expected timeline for a response. Step: 6 answers are wrong