Question: Let's talk about millenials as consumers. In the early days of retailing, most companies relied on the face-to-face interaction to impress the customer, deliver excellent
Let's talk about millenials as consumers. In the early days of retailing, most companies relied on the face-to-face interaction to impress the customer, deliver excellent customer service, and ultimately develop customer loyalty. With today's companies, using multi-channels, do you think companies that are heavier on Internet sales will be capable of developing customer loyalty with the milennial customer? What will a company have to do for you to become loyal to that brand?
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