Letter #$2-$ Request for Making Claims and Adjustments $($Ch$\mathrm{.}8)$

Document $8.$B: Making Claims and Requests for Adjustment At a local business$-$supply store, I recently purchased your Negotiator Pro for my computer. I bought the CD because I saw your ad for it in MacWorld magazine, and it looked as if it might be an effective tool for use in my corporate seminar on negotiation.

Unfortunately, when I inserted it in my office computer, it wouldn't work. I returned it to the store, but since I had already opened it$,$ they refused to exchange it for a CD that would work or give me a refund. They told me to contact you and that you might be able to send me a version that would work with my computer.

You can send the information to me at the letterhead address. If you cannot send me the correct disc, please refund my $$79\mathrm{.}95.$

Thanks in advance folany help you can give me in this matter.