Leveraging Hardware for Business Processes Progressive insurance deployed computer hardware into vehicles to ensure that insurance claims could be completed at the sight of an accident. At the scene of an accident, the agent will get out of his vehicle and inspect the damaged car. Then he would use a microphone to record the witnesses account of the event. The software will translate the voice into digital format. Then the agent will take pictures of the vehicle and use his mobile phone app to store the content and then upload the content to the website server of the company. The computer server of the company, will take all the information that was sent to it and create a full application with pictures and all the images. This data is then sent to the ipad of the agent, and the policy holder will digitally sign the accident report and claims application. After this process is completed, if there are no special issues, the agent uploaded the signed document to the server. The server will forward this document to the customer's email. The server will analyze all the data and calculate a payment for the accident repairs. This amount is communicated to the servers of the policy owner's bank. This will cause the amount to be withdrawn from the Insurer's account and transferred to the customer's account. - Which uses of hardware represent data capture? - Which uses of hardware represent data processing? - Which uses of hardware represent data storage? - Which uses of hardware represent data communications? - In which ways did the deployments of hardware improve operations, i.e. speed, cost, and accuracy; How did the deployment of hardware improve customer experience