Question: Lexie cannot make up her mind on which shoes she should pick for her winter formal. She has spent over an hour with the shoe

Lexie cannot make up her mind on which shoes she should pick for her winter formal. She has spent over an hour with the shoe salesperson, Kris, going back and forth from sandals to pumps then to wedges. Even though Kris has had it with the indecision, she has kept her composure. Kris has brought every pair that Lexie asked for and was pleasantly available for questions of fit and opinions. Kris is compelled to be polite regardless of her true feelings. This is an example of

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Emotional dissonance

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Negative effect

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House rules

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Emotional regulation

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