LG electronics focused on developing new innovations across the globe. They are committed to providing electronic products that help customers live better. However, LG is not considered as a service provider.*

2 points

True

False

Medical diagnosis is high in credence qualities*

1 point

True

False

Provider gap 1 is widened when the service provider promises delivery on Monday when in fact there is no way the service provider can deliver until the following Thursday.*

2 points

True

False

Amazon.com adopt a service recovery strategy that involves a well-defined complaint-handling procedure to overcome the provider gap 2.*

2 points

True

False

A tax accountant may provide a different service experience to two different customers on the same day depending on their individual needs and personalities and on whether she is meeting with them when she is fresh in the morning or tired at the end of the day. This is an example of service heterogeneity*

2 points

True

False

A successful company should always remember that a product alone can be a guarantee for a long time success!*

2 points

True

False

In a market full of local competitive Fast food restaurants, each restaurant is differentiating itself by services!*

1 point

True

False

A primary issue that marketers face in relation to service heterogeneity is the inability to inventory.*

2 points

True

False

Hair Dressers can only work with one or two customers at once Because services often are produced and consumed at the same time, Mass production is difficult.*

2 points

True

False

After the Covid 19 pandemic a lot of service companies have switched from face to face services to Online services so they can access customers even during quarantine.*

1 point

True

False