Question: ( like service call centers, data entry departments, and technical support desks ) . The IT department ( with and evershrinking budget ) must maintain

(like service call centers, data entry departments, and technical support desks). The IT department (with and evershrinking budget) must maintain hundreds of PCs up and running with the latest software. Mike J., is in a task force trying to determine aggressive ways to reduce IT costs. One of his ideas is to eliminate 30% of the PCs in the compan His main argument is that most people do not use the computing capabilities at their disposal and most of the time machines sit idle anyway. He thinks that people could share resources and with fewer computers, the IT department would not need the same amount of personnel and could be "rightsized" and/or redeployed, providing the company wi the needed cost reduction. Eninem, also part of the task force, completely disagrees. He thinks that the lack of computing capabilities will result in a conflict and as result in a substantial drop in productivity and at the end, the company will lose money. What other alternatives should they consider?
 (like service call centers, data entry departments, and technical support desks).

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