Line __________ gives managers the right to issue orders to other managers or employees.

	A.	autonomy
	B.	authority
	C.	fulfillment
	D.	work

EEOC guidelines say someone is _________ when he or she has a physical or mental impairment that substantially limits one or more major life activities.

	A.	work-challenged
	B.	work-ineligible
	C.	protected under Executive Specification
	D.	diabled

Service industries are expected to account for __________% of wage and salary jobs by 2024.

	A.	35
	B.	60
	C.	81
	D.	96

A __________ corporate strategy means the firm will expand by adding new product lines.

	A.	geographic expansion
	B.	market plan
	C.	diversification
	D.	new line item

__________ spell out what to do if a specific situation arises.

	A.	Policies
	B.	Procedures
	C.	Employees
	D.	CEOs

The process of gaining an understanding of how our organization is doing in relation to something is known as __________.

	A.	managing
	B.	work relationship
	C.	benchmarking
	D.	coding

__________ is a defense created by the courts. It requires showing that there is an overriding business purpose for the discriminatory practice and that the practice is therefore acceptable.

	A.	Business first
	B.	Business practice
	C.	Business necessity
	D.	Work necessity

Important ADA guidelines for managers and employers includes:

	A.	Not denying a job to a disabled person if he or she is qualified and able to perform the jobs essential functions.
	B.	Making a reasonable accommodation unless that would result in undue hardship.
	C.	Itemizing essential job functions on the job descriptions.
	D.	All of the above.

Depending on the study, only about __________% of employees nationally are engaged in the workplace.

	A.	9-15
	B.	21-30
	C.	45-50
	D.	51-60