Link to case study:

https://www.calameo.com/read/0071598351374905059bd

This case study describes a change initiative involving strategy and technology. 1) Describe the nature of the change in 2-3 sentences (i.e., the WHAT of the change). 2) What are the forces for change in this case (i.e., the WHY of the change)? 3) What are the forces against change in this case? Identify at least 3 reasons why change is being resisted or challenges that must be overcome in order for the change to be successful. 4) Who are the change agents in this scenario? 5) a. What techniques did the change agents use to implement the change? b. What worked and what didn't? c. What could they have done better