Question: linkedin.com 6 6 % Return to content Question 7 of 5 0 A customer is confused about how to set up their account. This is

linkedin.com

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A customer is confused about how to set up their account. This is generally an easy process, and you have never encountered a customer who had this problem. What is the first thing you should do to empathize with the customer's experience?

Ask the customer to share why they think the account setup process is so confusing.

Lie and tell the customer you know that setting up an account is such a confusing process.

Find a different way to explain the process that is less confusing to the customer.

Think about a time when you were confused about something that seemed simple to other people.

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linkedin.com 66% Return to content Question 7 of 50 A customer

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