Question: Literature Review ( Continuation ) Topic: Influence of E - banking On consumer Satisfaction. Case Study:SBM Bank Kenya 2 : 3 : 1 : Bring

Literature Review (Continuation) Topic: Influence of E-banking On consumer Satisfaction. Case Study:SBM Bank Kenya 2:3:1: Bring in the dimensions discussed in chapter 11) For the SBM Bank of Kenya; If findings will help the bank identify areas for the improvement in its E-banking services, leading to enhanced customer satisfaction and to loyalty.2) For the Customers: This study will highlight the benefits and the challenges of E-banking, enabling the customers to make informed decisions about the use of digital banking services.3) For the Banking of the Industry: This study will contribute to the broader understanding of how E-banking influences customer satisfaction, providing the insights that can be applied by other banks into Kenya and the beyond.4) For the Academia: The study will be added to the existing body of knowledge on E-banking and customer satisfaction, serving as a reference for future research. 2:3:2 Bring in the empirical gaps showing the Influence of E-banking On consumer Satisfaction. Case Study:SBM Bank Kenya (adapt a 3:3 model-3 opposing and 3 supporting)- Then justify supporting. 2:3:3 First 3 arguments (And: Reference the scholars that carried out these studies.) that are global Then African And Kenyan

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