little feedback from the outside. (TRUE or FALSE) 14. When a manager is motivating others to work hard to achieve the organization's goals, she is engaged in the management function of leading. (TRUE or FALSE) 15. Mr. Pitipat recently attended a dinner for the new CEO. He came away feeling very excited and anxious to do his part to help the company achieve its goals. In this instance, the CEO was performing the management function known as planning. (TRUE or FALSE) 16. Motivating employees toward achievement is a focus of the classical viewpoint of management. (TRUE or FALSE) 17. Human skills become less critical as one's career progresses, and are least important for top managers. (TRUE or FALSE) 18. The contemporary perspective of management includes three viewpoints: systems, behavioral, and quantitative. (TRUE or FALSE) 19. Fast-food companies including McDonald's and Pizza Hut have used job specialization, and time and motion studies to increase productivity. This reflects the important contributions of the quantitative viewpoint of management. (TRUE or FALSE) 20. Ali, a CEO of a large IT organization, understands that many challenges are coming in his industry; therefore, he tells his upper-level management that it's helpful to look at theoretical perspectives of management to help make predictions and develop principles to guide future company strategies. (TRUE or FALSE)