LO2-1 Describe the various personality traits that affect how managers think, feel, and behave.

LO2-2 Explain what values and attitudes are, and describe their impact on managerial action.

LO2-3 Appreciate how moods and emotions influence all members of an organization.

LO2-4 Describe the nature of emotional intelligence and its role in management.

LO2-5 Define organizational culture, and explain how managers both create and are influenced by organizational culture.