Question: Loan Application Process Flow All arriving input loan application forms (hereafter forms) to a process undergo a task T1 (3 minutes) performed by Staff A.

Loan Application Process Flow

All arriving input loan application forms (hereafter forms) to a process undergo a task T1 (3 minutes) performed by Staff A. The forms after the task T1 is separated into two parts Ia, Ib. Staff B performs T2 (2 minutes) on Ia and Staff C performs task T3 (4 minutes) on Ib. After T2 and T3, Ia and Ib are joined and goes through task T4 which can be performed either by Staff D or Staff E. Staff D takes 5 minutes while Staff E takes 4minutes to perform task T4. After T4, the input is again re-separated into Ia and Ib. Staff F performs T5 (2 minutes) on Ia and Staff G performs task T6 (5 minutes) on Ib. After T5 and T6, Ia and Ib are joined and the combined form leaves the process.

What is the flow time efficiency if the input to the process is 18 forms per hour?

What is the actual flow time (in minutes) if the input to the process is 24 forms per hour?

What is the flow time efficiency if the input to the process is 24 forms per hour?

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