Question: Loans are evaluated in a process with two sequential resources. A worker in the first resource evaluates 0 . 9 6 loans per hour and

Loans are evaluated in a process with two sequential resources. A worker in the first resource evaluates 0.96 loans per hour and a worker in the second resource evaluates 20 loans per hour. The first resource has 10 workers and the second resource has 1 worker. Demand occurs at the rate 10.3 loans per hour.
What is the utilization (%) of the second resource?

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