Logistics: Full Service. Full Stop. - Case Study 3- Accenture Review

Assessments Worksheet

Overview

According to recent Accenture research, nine out of ten logistics companies believe their customers want them to offer a broader set of logistics services. This means either extending their service portfolios to include upstream or downstream solutions or expanding their existing services across more geographies, industries, or modes of transport.

This new imperative could spell trouble for companies that have built their reputationsand customer relationships on the delivery of targeted services such as freight forwarding, transport or customs brokerage. But it also presents a tremendous opportunity for providers to rethink the scope and end-to-end nature of their services, to integrate more capabilities across the logistics value chain, and to create a deeper, broader and more customer focused approach to service delivery. Future-oriented logistics companies are already making their moves to protect and grow their business. Other industry players are at risk if they dont follow their lead.

In 2021, Accenture conducted a survey of more than 800 global logistics executives to better understand their challenges, capabilities, and strategies for growth in view of global supply chain trend. Augmenting this research were 20+ indepth interviews with supply chain and logistics experts.

https://www.accenture.com/_acnmedia/PDF-165/Accenture-Logistics-Service-Expansion

Your company has been engaged by Accenture as a subcontractor to further explore supply chain recommendations for consistent service delivery and how integration and service expansion can lead to success in the face of challenging operating environment.

Review the Accenture report and present an executive summary of how service expansion and value chain integration will distinguish the winners of the future supply chain. Also evaluate causes and impacts of the inefficiency in supply chain because of disruption and the related challenges.

Assess the identified gaps in service why customers are not satisfied with the efforts made to date by supply chain companies.

Present the four (4) steps to success in other for Logistics companies to maintain a competitive edge and maintain end to end supply chain solution.

Achieves learning outcomes LO3, LO 4, LO7, LO1, LO6.

Instructions

Identify and discuss specific issues in the report that leads to success in the face of challenging operating environment.

Your team of 5-6 consultants will review the report and prepare a group presentation that addresses the requirements stated above.

Your presentation must be succinct and will not be more than 6 slides, each member of the team shall present at least 1 page of the teams slide deck.

Presentation will be limited to 20 minutes (15 min presentation, 5 min question and answer session.

Details for Assignments

Additional Information

Review the relevant session of the Accenture report.

https://www.accenture.com/_acnmedia/PDF-165/Accenture-Logistics-Service-Expansion.

Accenture report titled Service is the New Sales, dated 19 November 2019

Service is the new sales - The through line for B2B growth (accenture.com)

Accenture report titled Generation P(purpose): From fidelity to future value, dated 20 February 2020.

Generation P(urpose): From Fidelity To Future Value | Accenture

Maersk press release titled A.P. Moller Maersk to acquire E-commerce Logistics companies in Europe and the US, dated 06 August 2021.

A.P. Moller - Maersk to Acquire E-commerce Logistics Companies in Europe and the US Visible Supply Chain Management and B2C Europe Holding B.V. | Business Wire

The presentation is intended to identify supply chain integration that would distinguish the future winners in service delivery. The presentation is also to evaluate challenges and to provide innovative solution to supply chain issues.