looking for information correct possible learning goals.

Tom works in production in the semiconductor division. He has been in this role for over a year. Tom's latest performance review shows the following:

• His knowledge of production processes is good
• His production rates are good
• His health and safety awareness needs improving - he doesn't always identify potential hazards when he should
• His ability to respond to equipment problems is poor - he doesn't always recognise when things go wrong and, when they do, he tends to just ring an engineer and then wait for them to come and solve the problem when there are other productive tasks which he could complete in the meantime.