Question: LP4.1 Assignment Instructions Select a successful ITIL service. Write a paragraph explaining five major aspects of its design using the acronym STAMP (see below). (S)services
LP4.1 Assignment Instructions Select a successful ITIL service. Write a paragraph explaining five major aspects of its design using the acronym STAMP (see below). (S)services solutions (T)tools and systems for management information (A)architectures (M)measurement systems (P)processes Write a second paragraph for your service level management covering purpose, objectives, and scope. Include in paragraph three (3) high-level service level requirements focusing on their Utility functionality requirement (the what). Write a third paragraph describing how you would go about building and structuring a service level agreement. Write a final paragraph describing how you would monitor and improve the service delivery. Complete this assignment in a Word Document. Submit this assignment to your instructor via dropbox. This assignment is worth 30 marks. You will be graded on the following evaluation rubric: Evaluation Scale x Criteria = Total Marks Evaluation Scale 6 Exemplary level of performance or understanding. 5 Mastery level of performance or understanding. 4 Approaching mastery level of performance or understanding. 3 Adequate level of performance or understanding not yet demonstrated. 0 Component of assignment missing completely or no level of understanding demonstrated. Criteria 1. Selected a successful ITIL service. 2. Explained the utilization of STAMP approach for service design. 3. Explained service level management and agreement. 4. Explained how service delivery is monitored and improved. 5. Assignment guidelines were followed (including proper spelling, grammar, and APA format, in addition to standard guidelines).
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