Question: LSM 340 Assignment on Customer Relationship Management 1. State three key principles for effective customer-supplier relationships. 2. State five practices for effectively dealing with customers.

LSM 340 Assignment on Customer Relationship Management

1. State three key principles for effective customer-supplier relationships.

2. State five practices for effectively dealing with customers.

3. List five ways of collecting information about customers.

4. State five commonly used factors and metrics to measure customer satisfaction, loyalty and engagement.

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