M N An unfavourable variance 1) indicates something that will increase operating income. 2) indicates something that will decrease operating income. 3) is always bad for the organization. 4) does not need to be investigated. Which of the following perspectives from the balanced scorecard focuses on increasing customers satisfaction? 1) Internal business perspective 2) Learning and growth perspective 3) Customer perspective 4) Financial perspective ZD CVP analysis assumes all of the following except that 1) the mix of products will not change. 2) inventory levels will increase. 3) a change in volume is the only factor that affect costs. 4) revenues are linear throughout the relevant range. Which of the following perspectives from the balanced scorecard focuses on increasing customers satisfaction? 1) Internal business perspective 2) Learning and growth perspective 3) Customer perspective 4) Financial perspective Z