M ODULE T WO: MEASURING P ROCESS FLOW Instructions 1. Read the scenario presented and answer the related questions. 2. Submit your work as a pdf through the appropriate link in Blackboard. Scenario 1: World's Largest McDonalds You are driving from Dallas to St Louis and you stop at the world's largest McDonalds. (At least the sign claimed it was the largest.) The average number of people waiting in line during lunch hour is 30. During this period 5 people per minute leave the restaurant after receiving service. 1. On average, how long do customers spend waiting in line? Scenario 2: Hopkins Credit Union Draft accounts at the Hopkins Credit Union carry an average balance of $8,000. The Credit Union turns over its balance 6 times per year. 2. On average, how many dollars flow through the Credit Union (per account) each month? Scenario 3: Pediatric ED The Pediatric ED is currently organized so that all patients register through an initial check-in process. At his or her turn, each patient is seen by a doctor and then exits the process, either with a prescription or with admission to the hospital. Currently, 25 people per hour arrive at the ED, 20% of whom are ultimately admitted to the hospital. On average 2 people are waiting to be registered and 30 are registered and waiting to see a doctor. The registration process takes, 4 minutes per patient. Among patients who receive prescriptions average time spent with a doctor is 10 minutes. Among those admitted to the hospital, average