Make a presentation on customer service using the following Structure of task:

Goal.

Theory.

Write briefly customer service.

importance of customer service in the work of manager$-$administrator.

Visual support.

Duplicate the key points of this lecture in the schemes. Information expressed in simple symbols and short abstracts is remembered more easily and remains in memory for a longer time.

Practice

This stage is the main one. Develop three exercises to improve customer service skill.

Exercises should be understandable for participants and be practical. Prepare a list of cases that will describe the most frequent difficult situations. If necessary, develop instructions on how to perform a task.

The final stage.

At this stage, summarize the goals and objectives of the lecture, as well as write about the knowledge and skills that the participant will receive following the results of the lecture.