MAKE A REPORT SCRIPT BY EXPLAINING EVERY BULLET BELOW AND GIVE EXAMPLES (Note: This is for report make sure that u explain all the bullet clearly)

1. QUALITY POLICY - The quality policy should clearly convey the views of the management on dealing with the customers and achieving customer satisfaction.

- The quality policy is aimed at improving the customers' perception about the organization and thereby improving the organization's image.

- For instance, it could be one of the objectives that the organization will reduce the total quality cost by 50 percent every year as compared to the previous year or that they should double their production every two vears.

2. PLAN FOR ESTABLISHING COMMUNICATION FRAMEWORK.

- The communication framework starts from the vision, mission and policy statements as finalized by the CEO.

- The important document for communications within the organization is the quality manual.

- If the organization is already certified under ISO 9000 standards, then the same quality manual can be used.

- Below the quality manual, the next tier of document is quality plan. While quality manual says what is to be done, quality plan says how it is to be done.

- Based on the quality manual and quality plan, the process documents are to be prepared. The process document consists of the following: 1. General procedures, which cut across the entire organization, involving one or more processes. 2. The documents specific to a particular process such as detailed procedures and work instruction.