make a SCOR model for H&M store

SCOR Model

SCOR model is The Supply Chain Operations Reference $$ model that

has been developed and endorsed by the Supply$$Chain Council

$($SCC$)$ as the cross$-$industry standard for supply chain management.

The SCOR$-$model has been developed to describe the business

activities associated with all phases of satisfying a customer's

demand.

SCOR Methodology

SCOR methodology assumes that all supply chain

processes can be subdivided into one of five general

subtypes: Plan, Source, Make, Deliver, and Return.

The model is based on five different management

processes:

Plan

Source

Make

Deliver

Return

Plan

Plan: Processes that balance aggregate demand and

supply to develop a course of action which best meets

the established business rules.

In this process, it$$s likely to have demand$/$supply

planning and management activities:

Establishing and communicating plans for the whole supply

chain.

Management rules, performance, assets, Inventory planning,

and compliance.

Align the supply chain plans with financial plans.

Source

Source: Processes that procure goods and services to

meet planned or actual demand.

The following can be parts of sources process:

Identifying and selection of supply sources and vendors.

Managing incoming products, supplier network, supplier

agreement.

Verification of products and authorize supplier payment.

Make

Make: Processes that transform goods to a finished state

to meet planned or actual demand.

In this process it is necessary to take into account all the

activities of the transformation process from the raw

material to the final product, as well as the flows of

material and information of the productive process:

Scheduling production activities, test quality $,$ packaging, and

reslease products for delivery.

Managing compliance for production, performance, and WIP

$($work in process items$).$

Deliver

Deliver: Processes that provide finished goods and

services to meet planned or actual demand, typically

including order management, transportation

management and distribution management. The

following activities are examples:

All order management steps from processing customer inquiries

to shipments and selecting curriers.

Warehouse management from receiving and picking products

to load and ship products.

Verification of products in customer site and install.

Return

Return: Processes associated with returning or receiving returned products for any

reason. These processes extend into post$-$delivery customer support.

To do a good returns management and returns of raw material can be an

important source of competitive advantages. It is necessary to assume that, in

spite of the good practices to deliver a quality product, there can always be

motives for which our products, or our prime matters, will be returned by the

clients or to our suppliers respectively.

Because of this, it is proposed to offer to the client an efficient service of

management of returns, which allows to answer in time to this type of situations,

minimizing a potential deterioration in the relation with the clients, and also to

manage the process of returns with suppliers in case of receiving defective,

expired or excessive inputs.

There must be channels of communication and procedures properly studied to do

this process, in such a way that this situation does not turn into an unexpected

complaint, but it works as a good system of feedback in the post sale, with the

objective of minimizing the costs of the return and at the same time, to be in

good relations with clients and suppliers.