Question: Make aa policy and related procedures for the effective processing of customer complaints for an organisation of your choosing. The policy and procedures you develop

Make aa policy and related procedures for the effective processing of customer complaints for an organisation of your choosing.

The policy and procedures you develop should help to inform staff within the organisation on how to:

  • Ensure complaints are well managed
  • How to handle, resolve and record complaints
  • When to refer complaints to other personnel
  • How the organisation will use the information kept on complaints

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