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Eight$50$ Group is a multinational company that specializes in industrial automation and supply chain management for various industries, including food and beverage, pulp and paper, and pharmaceuticals. Founded in $1980$ in Italy, the company is known for its innovative solutions that integrate software, automated storage systems, robots and automated guided vehicles $($AGVs$)$ to optimize operational efficiency.

Eight$50$ offers a full range of solutions that include the planning, execution and monitoring of industrial processes. Its products and services include warehouse management systems $($WMS$),$ manufacturing execution systems $($MES$),$ and automated transportation solutions. The company is also a leader in the implementation of smart factories and Industry $4\mathrm{.}0$ solutions, promoting the total integration of processes from production to distribution.

The company has expanded its global presence, operating in more than $50$ countries, and has established a strong support network for its customers. However, this rapid growth has brought with it several complications:

$-$ Lack of standardization in practices and in following up on what is already documented.

$-$ Each country operates differently; for some, details matter, while for others, they do not.

$-$ Training the team is difficult due to lack of organized documentation.

$-$ There is no manual or physical document that explains how the company operates.

$-$ Lack of standardization across subsidiaries leads to inconsistencies.

$-$ Lack of manuals and documentation complicates the training of new employees.

$-$ Long waiting times are experienced due to dependence in some circumstances on Italy.

$-$ Difficulty in identifying parts due to lack of adequate training.

$-$ Customers wait longer than standard time allows due to lack of information provided by department leaders.

$-$ It is complicated to make bids of thousands of dollars without having visited the customer's site.

$-$ The Mexico subsidiary has very demanding customers, which requires breaking down all processes to provide immediate responses.

Despite these challenges, Eight$50$ Group continues to stand out for its focus on sustainability and innovation, with a strong commitment to continuous improvement and global expansion.