Malicious software that can secretly install itself on an Internet user's computer by piggybacking on other applications and then report the user's movements on the Internet to other computers, is called spyware. Select one: True False Which of the following work at the same level as middle management?? Select one: A. Service workers OB. Operational managers C. Production workers D. Knowledge workers E Data workers As discussed in the chapter-opening case, AWM Smart Shelf can help brands and retailers achieve which of the following? Select one: A. Development of new products OB. Survival C. Improved employee morale D. Increased supplier intimacy E. Increased customer intimacy All of the following exemplify the new face of e-commerce in the twenty-first century except: Select one: O A.GE B. Facebook C. Tumblr D. Apple Music E. Netflix