Manage Operational Plan

Activity 1: Outline at least six performance indicators you could measure for a Business of your choice. An example has been provided for you.

Business: _______Cafe_____________

Key performance indicators	Expected level of performance	How will I measure this?	How will this improve the business?
Are we greeting the client within 1 minute of them entering our business?	95% of clients should be acknowledged with 60 seconds of entering our store	Use a timer and specifically designed checklist to monitor this at different times and on different days throughout a month. Results to be discussed at monthly 1:1 with staff as KPIs will be tied to this.	Clients like to be acknowledged immediately as this makes them feel welcomed and should result in repeat business

Question 2: Review the performance of a country/business of your choice in the way that it handled the Coronavirus outbreak. Identify three areas of underperformance, recommend solutions and suggest how they could implement any changes.

Country/Business: ___________________

Underperformance	Recommended Solutions	Suggest how changes could be made

Question 3: When designing a training program for a company of your choice (eg a caf), identify at least five tasks/processes etc that should be trained, and then list what resources that you might be utilised for the training.