Management at a newly created amusement park evaluated its customer service performance against that of Disney World
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Management at a newly created amusement park evaluated its customer service performance against that of Disney Worlds Magic Kingdom. It found gaps and used those to create a new set of best performance guideline. In this scenario, the new amusement park used which type of analysis?
Related Book For
Project Management Achieving Competitive Advantage
ISBN: 9781292269146
5th Global Edition
Authors: Jeffrey K.Pinto
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