Management at Work You have been working in an entry-level position in Raytheon's Environmental Health and Safety division for the last 6 months. You spend your time reviewing safety reports, entering them into the database, and compiling statistical analyses of the results for your boss, Jack Blum. Lately, Mr. Blum has been asking you when each report will be finished. Following this query, Mr. Blum often compliments you on the results of your past analyses. What is the most important message Mr. Blum is trying to convey? He wants to know when the report will be ready. You are ready for a promotion He is worried about the results of your analysis What can you do to listen more effectively to Mr. Blum? O Ask questions in return Lean forward and make eye contact Paraphrase his questions in return What can you O Ask questions in return. O Lean forward and make eye contact. O Paraphrase his questions in return. Identify whether each of the following examples is characteristic of a good listener or a poor listene Example Good Listener Poor Listener 1. Looks for new learning 2. Has preconceptions 0 0 0 0 O O O O 3. Avoids eye contact; is minimally involved 4. Judges content; skips over delivery errors