Management BMGT 1327 Instructions: You may use your class notes, and any written or online reference material. You must cite your sources used. You may not use information gathered in personal interviews. All work must be your own Please use proper grammar, punctuation, and spelling. Test Questions: 1. You're a manager who employs a participative control approach. You've concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem edists. What kind of evidence would you use to make your case to your staff: quantitative measurements or anecdotes from interactions with customers? Give examples to support your explanation 2. How would you motivate employees doing a less than glamorous job, perhaps such as being a dishwasher in a fast- food restaurant? 3. What do you think are important aspects of a team? 4. You recognize potential talent in an employee. How would address the issue of transform that talent into performance? 5. Given your preferred management style, how would you give credit and show appreciation? 6. You've taken the place of a long time and much respected manager who is retiring. What's your plan for building rapport and credibility with your new team? 7. What do you believe is the most challenging thing about being a manager? How would you try to address that challenges