Management Case Study Mock Exam 3 Reference material News article from the Westland Business Daily Westland Business Daily Toorcover puts travel insurance claims on AutoPilot Toorcover, part of the Happywell Group. is set to launch an innovative new way to claim on your travel insurance for lost or stolen belongings while on holiday. Through a paid-for smartphone app. customers can scan their baggage label upon check-in. which will then be tracked throughout the customers holiday via a radio frequency identification (RFID) tag embedded in the label. As soon as the baggage isn't located where it should be, an automatic claim form is prepared on the app without the customer needing to make a phone call or send an email to an adviser. The customer simply needs to confirm on the app that they do indeed want to make a claim for their lost or stolen baggage. While this won't prevent your baggage from getting lost or stolen in the first place, it will give you peace of mind that you won't have to endure a long wait on hold to talk to an advisor, a difficult negotiation process or have to complete a lengthy claims form