Management control system involves activities such as collecting and using information to coordinate the overall organization planning process and decision-making of an organization in order to guide the managers and employees behaviours in that organization. Management control system information is used to improve the quality of decisions made collectively by an organization in an effective and efficient manner. a) Differentiate, with examples, between formal and non-formal management system in a companys control system. (b) Give any TWO features of an effective management control system.