Management control systems represent formal and routine procedure to provide managers with information about:

Divisional profitability

Customer Satisfaction

Information to pick merchandise for a specific customer order.

All of the above

a and b$.$

a and c$.$

A management system to motivate breakthrough performance

Puts strategy, not control, in the center.

Makes measurement a critical part of strategy.

All of the above

None of the above.

Short$-$term and long$-$term customer profitability analysis.

Likelihood of customer profitability.

Potential for customer growth.

All of the above.

None of the above.

a and c$.$