(management midterm (2) Compatibility Mode) - Word Product Activation Failed) Tell me what you want to do. el el el et Aat 1 Body Text THeading 1 T Heading 2 List Para... 1 No Spac 1 Normal Table a Heading 3 Styles CASE 1 REST MOTORS, which is a big car dealer, is a very successful company with a Leading Service Award. There are departments such as customer relations, service department and, sales department in the company. The problems that have occurred in recent times reveal the danger of losing the prize they have, and this will lead to many problems in their business process The company had a lot of problems in recent years and the biggest problems have occurred in service department. Gray, head of the service department, has been working in Rest Motors for 10 years and defines himself as someone who creates a pleasant, cooperative and team based atmosphere. However, problems that caused fall back in award criteria is mostly related to this department. Gray was talking with Tim who is Human Resources Manager and said "It's very hard to find a good employee; I lost another employee today and I might have to let someone out next week.." Tim has recently been working with Gray to improve the recruitment process. Despite the increase in the number of qualified candidates, expectations from technological developments and customer service cause problems in the hiring process. Gray is one who develops his own method of interviewing and define himself as very good at understanding people. His recruitment philosophy is "hire people for attitude, train them for their skills". Gray said he hired James a year ago: have worked very well until recently, but James has recently changed his attitude and performance. James's performance has deteriorated, he has problems in collaborative work and has negative mood mostly. James's behavior is causing conflicts in the service department. Gray said he tried to talk to James, but he argued with him and quit job today. Tim asked to Gray, "Who do you think will quit in your department next week." Gray responded "Amber, who has recently caused financial loss and made a lot of mistakes". Gray: "I do not think she can work with this workload, actually, we worked very well for a while, but now it is not working." Tim checked the recruitment files of Amber and James, and realized both of their references were not checked. Gray "Both were very good in job interviews; I hired two of the best people talked about everything from their social activities to their hobbies Tim asked Gray to tell what he asked in the job interviews. Gray said he did not remember and did not take note either Grau said that now that he does not want to deal with these Title AaBbCr AaBbce AmbCel AaBbced AaBbCD AaBbCD AaBbCD AaBbc Aab 1 Body Text Heading 1 T Heading 2 1 List Para... 1 No Spac. 1 Normal 1 Table Pa... Heading 3 Styles were very good in job interviews: I hired two of the best people, talked about everything from their social activities to their hobbies. Tim asked Gray to tell what he asked in the job interviews. Gray said he did not remember and did not take notes either. Gray said that now that he does not want to deal with these things, he has to hire someone instead of the employees who quit the job. Tim said, "Let's not hurry up for a moment, first, we have to get through the recruitment process." 1. What kind of mistakes does Gray make during the recruitment & selection process? If you are in Gray and Tim's position, what kind of selection plan do you make for Rest Motors? What stages will you include? How will you organize interview process and what kind of questions will you include? 2. If you were in the position of Tim, how did you prepare a training program for the managers like Gray? What type of training techniques would you include in the program? What would be the goals and objectives of this training and development Rrogram? How did you conduct the needs analysis and the training evaluation process and what will be criteria for these processes? Case 2 Case 2 You are working at a large telecommunications company and you are vice general manager responsible for the management of human resources. You will employ one person for the position of Director of Information Technology who will be responsible from all the technology activities for the company. Plan and report the recruitment and selection process for this position from beginning to end (Hint: How will you find candidates, explain your recruitment process. How will you evaluate Cys, will you administer tests, if yes what type of tests? How many interviews will you make, what type of questions will you ask, give examples. How will you design orientation program?) (40 points)