Management Principles:

Read Chapter 15 and then read this description of Balanced Scorecards (with a 1 minute video) from Investopedia

Links to an external site.

.

Then answer the following 2 questions:

• Describe the advantages of using a balanced scorecard to measure and control organizational performance. Suppose that you create a balanced scorecard for Target, Inc.. What specific customer service measures would you want to measure and include, and why? Once you identify the measures/data you wish to measure, what are your next steps in the balanced scorecard method?
• What types of analyses can managers perform to help them diagnose a company's financial condition? How might a review of financial statements, and/or financial ratios, help managers diagnose other kinds of performance problems as well?

Read Chapter 15 and then read this description of Balanced Scorecards (with a 1 minute video) from Investopedia B. Then answer the following 2 questions: - Describe the advantages of using a balanced scorecard to measure and control organizational performance. Suppose that you create a balanced scorecard for Target, Inc.. What specific customer service measures would you want to measure and include, and why? Once you identify the measures/data you wish to measure, what are your next steps in the balanced scorecard method? - What types of analyses can managers perform to help them diagnose a company's financial condition? How might a review of financial statements, and/or financial ratios, help managers diagnose other kinds of performance problems as well