Management wants staff in the new organization to develop a good customer focus and build a customer-centered culture. We create a clear and well-managed complaint management policy that will be required.

Create a policy and related procedure/s for the effective processing of customer complaints for this organization. 

What legislation would the policy be based on and what other legislation should be taken into consideration? 

Include any charts, references, or pictorial representations that you consider to be relevant.

Answer rating: 100% (QA)

Customer Complaint Management Policy 1 Purpose The purpose of this policy is to establish guidelines and procedures for the effective handling and resolution of customer complaints within the organiza... View the full answer