Manager$$s Hot Seat: Performance Management

This activity is important because, as a manager, you must be able to determine whether your employees are performing effectively and efficiently, with a minimum of errors and disruptions. In order to do this, you will need to conduct a performance appraisal, an evaluation that measures employee performance against established standards. Performance appraisals allow managers to make informed decisions about promotions, compensation, training, and termination.

Performance management is defined as a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations. It is an important ongoing activity that usually results in higher profitability and productivity, and lower turnover. However, if not done correctly, it can have dire results on employee engagement and job satisfaction.

A$-$Plus Government Solutions is a government contractor that handles Department of Defense contracts. Christopher has been assigned to work on the client site on behalf of A$-$Plus and is up for his $1-$year performance evaluation with his boss, Heidi. Heidi believes Christopher is doing an excellent job from her point of view, but she keeps receiving complaints from the General he works with on$-$site. Heidi and Christopher are now meeting to discuss his performance. How do you think Heidi handled the performance evaluation? How would you have?

The goal of this exercise is to demonstrate your understanding of the performance appraisal process by aligning examples of each step and placing them in the appropriate order.

Click the $$Black right point button to watch the video. Then, answer the questions that follow.

Assume Christopher wants a $360-$degree appraisal. Which of the following individuals should he not be asking for feedback?