Question: Manager Wendy has a problem. Silvia is very angry because Wendy gave Silvia a low performance appraisal rating. Wendy is also irritated and disappointed with

Manager Wendy has a problem. Silvia is very angry because Wendy gave Silvia a low performance appraisal rating. Wendy is also irritated and disappointed with Silvia because Wendy feels Silvia is taking it too personally. How can Wendy use the 4 Dimensions of Emotional Intelligence to try to improve their work relationship?

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