Managers can identify influencers (highly networked people trusted by their coworkers) by noting which individuals are small talkers (those who regularly communicate about insignificant, unrelated issues).

When writing e-mails, text language is generally considered acceptable.

Social networking is a tool for prospective employees, hiring managers, and employees.

Ingroups and outgroups pave the way for social identity threat.

A group's last meeting is usually characterized by a great deal of inactivity.

Setting up a group's direction is often the first activity of temporary groups.

People's behavior is based on their perception of what reality is, not on reality itself.

Attribution theory tries to explain the ways in which we judge people differently, depending on the meaning we attribute to a given behavior.

Job rotation can be applied in any setting where cross-training is feasible, from manufacturing floors to hospital wards.

Personal contacts with beneficiaries is a required component of relational job design.

A flextime arrangement requires all employees to be at their jobs during the common core period.